S E C U R I T Y 21 OUT OF 30
F A I R N E S S 10 OUT OF 60
C O N V E N I E N C E 10 OUT OF 10
Lucky Creek is unfortunately suffering from its withdrawal restrictions as well as its bonus requirements to be considered as a very good online casino to play on. Choice of game is good but not exceptional, and for the rest it is a pretty standard casino in the market. </
Players from United States accepted.
S E C U R I T Y
A G E : 8 Year 12 OUT OF / 12
L I C E N C E : Curaçao 9 OUT OF / 18
S U P P O R T : 4 OUT OF / 4
G A M E S : 4 OUT OF / 4
D E P O S I T S : 2 OUT OF / 2
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Lucky Creek online casino, owned and operated by Genesys Technology N.V., under the banner of the Genesys Club Group of Online Casinos, has been a player in the casino industry since 2010. Other online casinos such as Grand Eagle Casino, Treasure Mile, Mandarin Palace and WizBet also operate under the banner – Genesys Club Group of Online Casinos. Lucky Creek is a safe and secure casino with some of the best online casino games to boot. The casino which holds its licence in Curacao, has more than 160 games with cutting edge software that takes innovation to the next level. On the other hand and as we will see in later, their withdrawal conditions are awful with some policies being absolutely not customer centric.
The charming old western theme is carried out throughout this easy-to-use site. What is remarkable in the design of this casino is that they have made everything that is important to the player easily accessible, in one easy-to-find place. Registering an account is quick and easy and takes less than a minute. A stand-out feature that definitely places this casino at the forefront of innovation is the patented technology of the Spin16 slots, the unique animations and top-class design. The bonus side is also unfortunately pretty bad, with high wagering conditions.
When it comes to exciting and out-of-the-box promotions, Lucky Creek is not bad. The Promotions section of their website is teeming new promotions on a weekly basis, if not more. The most important bonus for any casino is their New Player Bonus and at Lucky Creek, you’re bound to have a nice start with their 100% match bonus plus Free Spins on their epic Age of Spartans video slot, known to churn out big pay outs. The wagering requirements of 40 times the bonus for this promotion are however a downside on the online casino Lucky Creek.
VIPs get treated like royalty at this casino. VIP members at Lucky Creek casino have the luxury of a dedicated VIP team to makes sure that VIPs are treated to red-carpet deals every time a promotion is taking place. VIPS get the best of everything including exclusive rights to leaderboard competitions and tournaments.
Players at Lucky Creek can look forward to massive monthly promotions, special weekend promotions and promotions around seasonal events. Other promotions players can look forward to are birthday bonuses, anniversaries, tier migration perks, live draw, leader-board competitions, etc!
When wagering for bonuses, play through requirements are as follows:
As mentioned earlier, Bonus Money, where no deposit is required, need to be played through 40X before a player can make a withdrawal.
Players at Lucky Creek casino can indulge in more than 160HD games powered by Saucify. The group acquired a second software provider, Rival, in June 2018, and plans are underway for more providers to come on board.
Players can play wherever they want - on desktop, as well as Apple and Android mobile devices. The genre of casino slots available comprise a variety that will suit any gaming palette. From adventure, to sci-fi, to action, to horror and now with a detective crime-thriller, Traces of Evidence, released in May 2018. What one can appreciate about Lucky Creek casino is their attention to detail. Progressive Jackpot slots are also available at Lucky Creek. There are more than 100 video slots, 12 table games, 17 classic slots, 29 video poker games, 4 keno games and 2 scratch card games.
New players are not permitted to claim match offers on their first 3 deposits at any of the casino’s video poker and table games. Lucky Creek can void any withdrawal made if a new player is found in contravention of this rule. New players are welcome to use their first three deposit match bonuses on Slots, Keno or Scratch Card games. Lucky Creek has a 97% pay-out ratio which in plain terms means that winning may be easy at this casino.
Lucky Creek Online Casino accepts MasterCard debit, credit, prepaid cards and Gift cards. Skrill e-wallets and Bitcoin can be used to make transactions. Players in Europe can make use of Neteller and Eco card e-wallet options. Payment methods are unique for the United States, Canada and Europe to ensure a seamless player experience that is hassle-free.
On the downside, with a Minimum Withdrawals of 100$ and a Maximum monthly Withdrawal of 5000 $, Lucky Creek Casino is on the low end of the market when it comes to player’s possibility to get their money.
Customer service is the backbone of any business and there is no exception when it comes to the online casino industry. Lucky Creek customer support always goes one step further than they need to which is hard to find these days. Support is available 365 days a year, 24 hours a day. Not only are agents highly efficient but they are friendly, patient and always eager to assist. For support players can call the toll-free number, get immediate response via Live Chat or send an email.