Frequently Asked Questions

A quick skim through this page will surely help to answer most of your questions.

Conditions & Benefits

Yes, Betcare is 100% free.
  • Do not have an existing account on the selected online casino
  • Follow thoroughly the process by properly deleting the cookies and following the steps explained during the registration process.
  • Be over 18 years old (major)
  • Delete your cookies
  • Click on the “Register” link on the top right-hand side of your page
  • Follow the instructions provided to you
Betcare is available for every country in the world. The only limitation comes from the casino itself - Indeed, each of them has its own list of restricted countries.
We have agreements with partner casinos. We are earning a small fee paid by the online casino for each player we’re bringing on their platform. In return, they commit to respect their Terms and Conditions and provide a reliable, honest and friendly service for the client. We offer them a pledge of quality thanks to our partnership.
This type of bonus, pretty common on the Web, is pretty simple to understand. For example, in this case, this means that 200% of the amount of your 1st deposit will be added to your balance. Let’s take an example, with a first deposit of 100 Euros. In that case, your balance would be 300 euros.
An automatic response is sent to you as soon as you ask to register or fill up our contact form. If you haven’t received anything, please make sure to check your junk mail or spam in your inbox.
The most common problem Betcare will need to deal with comes from casinos not complying with their own Terms & Conditions. Even if we only choose trusting casinos to be our partners, everyone can do a mistake.

Types of Online Casinos

No, the insurance is only valid for some selected casinos we tested for you and which we consider reliable. If one of our partner does not comply with its Terms & Conditions, and if you subscribed to Betcare for this casino, we will either manage to get the casino to refund you, or we will reimburse you ourselves.
You can find the list of our partner casinos on our Casino page [INSERT LINK]
Our team of lawyers went thoroughly through the T&C for each casino. We have the power to force them to pay if you have respected all their Terms & Conditions. All the casinos know our reputation and the negative impact they could suffer from if they are losing their partnership with us.
Instead of asking players to pay for this insurance, we have developed partnerships with some selected casinos because they know our insurance reassures the players and will attract them on their platform. We basically offer them a pledge of quality. And we offer the players with a certain degree of security. It is a win-win situation!
To be able to help you out in the best way possible, we need to know your whole history with the casino. We would not be able to help you for something which happened with the casino in the past that you would not have mentioned. To avoid this type of problem, you are insured with Betcare from the moment you register with one of our partner casinos.
In addition, Betcare being free, we are only earning our commissions from each new player subscribing to a casino partner.

Refunds

The refund is generally done by wire transfer. But as a general rule, the casino being the platform meant to pay you, the refund will be made in the way chosen with the casino.
If you have respected the casino’s Terms & Conditions and you still cannot find an agreement with them despite several attempts, you can contact us and lodge a claim on the following page: [INSERT LINK]. But it is imperative that you try to solve the problem with the casino before contacting us.
We settle issues ranging from €1 up to €10,000.
This will depend on the complexity of the claim. This can go from 5 days to 1 month. If you have any question, please do not hesitate to contact us using the following form: [INSERT FORM OR LINK]

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